BBO Institute

Ok…maybe hate is a little harsh. But you’d have to admit that many internet marketers don’t really want to have anything to do with you. They don’t want to hear what you have to say, they don’t want your questions, and they certainly don’t want you to be able to contact them. They want you to buy their product and just leave them alone.

Now I’ve always tried to provide as much support as possible for all of my products. But as I’ve been building my business outside of Internet Marketing, the importance of interacting with your customers has become even clearer. People want to interact with the people they buy from. And lots of people are willing to pay more to do it.

In my current little niche, I charge more than many of my competitors for the exact same items. But my business has dominated that niche because we are continually interacting with our customers. We happily answer their questions, make a ton of videos, and encourage them to interact with us at every turn. What has that done for us? Well in 2009, we saw an explosion in growth while many other businesses were hurting.

So if you’re looking for a tool to explode your business in 2010, my advice is, don’t hate your customer. Interact with them every chance you get.

If you have success stories with how interacting with your customers has helped grow your business, feel free to leave them in the comments below.

To Your Success,

Matthew Glanfield